Explore Feedal’s AI-powered customer feedback features

See how Feedal helps you collect customer feedback, analyze responses with AI, and turn insights into better product decisions. Explore powerful features like dynamic forms, AI feedback analysis, real-time monitoring, and advanced analytics.

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Teams use Feedal’s feedback features to understand customers, improve products, and grow faster.

All-in-One Form Builder Platform Built for Modern Teams

Feedal brings together form creation, AI-powered analysis, and actionable reporting in a single platform. From dynamic form builder to real-time insights and advanced analytics, every feature is designed to help you collect data, understand responses, and make better decisions.

Create and Share Forms Across Every Channel

1. Multi-Channel Form Distribution

Share your forms across websites, in-product experiences, email campaigns, and physical touchpoints using links and QR codes. All responses are centralized in one powerful form platform.
2. Dynamic Form Builder

Create dynamic, mobile-friendly forms and customizable templates to launch NPS surveys, CSAT forms, contact forms, inquiry forms, and more in minutes—without writing code.
3. White-Labeled Forms

Maintain your brand identity with white-labeled forms that match your design. No 'Powered by' tags—just professional forms that look like they're built into your product.

Turn Form Responses into AI-Powered Insights

1. AI-Powered Sentiment Analysis

Feedal's AI analyzer processes every form response, automatically tagging sentiment, grouping topics, and surfacing recurring themes. Get clean, structured insight into patterns, trends, and opportunities.
2. Advanced Analytics & Real-Time Monitoring

Track trends over time, measure the impact of product releases, and quickly identify at-risk customers. Drill into specific segments, compare cohorts, and share visual reports with stakeholders.
3. Smart Prioritization

AI automatically highlights the most impactful responses and insights, helping your team focus on actions that will have the biggest impact on your goals and success.

Complete Feature Set for Form Building and Response Management

Form Creation

Dynamic form builder for surveys, NPS, CSAT, contact forms, and custom forms
Ready-to-use form templates for common use cases
Embeddable forms, shareable links, and QR codes
White-labeled forms with no “Powered by” tag

Analysis & Insight

AI-powered sentiment analysis and topic clustering
Advanced analytics dashboards
Smart prioritization of impactful responses
CSV imports for historical and external data

Workflow & Integration

Real-time alerts for critical responses
Webhook integrations with your systems
Multi-channel workflow integrations
Enterprise-grade security and privacy controls

Form Builder Use Cases Across Industries

Feedal's form builder helps teams across industries create forms for any purpose, collect responses, analyze data with AI, and take action to improve customer experience and business success.

SaaS teams using Feedal for product improvement

For SaaS and Digital

From Insight to Continuous Product Improvement

Feedal combines form creation and AI-driven analysis on one platform, helping SaaS teams understand user needs, uncover friction points, and prioritize what truly moves the product forward.

Create forms across channels and use AI to uncover real user needs, patterns, and opportunities.
Centralize insights from form responses and let AI prioritize what delivers the highest impact.
Track responses across the journey to reduce friction, improve retention, and grow confidently.

eCommerce stores using Feedal for customer experience

For eCommerce

Deliver an Exceptional Shopping Experience

Understand how customers experience your store at every step. Create forms to collect real-time responses across browsing, checkout, delivery, and post-purchase, then use AI to surface friction, sentiment shifts, and improvement opportunities that drive conversions and loyalty.

Get instant alerts when customer sentiment drops or negative responses appear
Identify checkout issues, delivery concerns, and product experience gaps
Use insight reports to optimize UX, reduce cart abandonment, and increase repeat purchases

Retail stores collecting feedback via POS and QR codes

For Retail Stores

Multi-Store Retail Surveys via POS & QR Codes

Create forms to capture real-time customer responses across all locations using POS prompts and QR codes at checkout, receipts, or store exits. Measure in-store satisfaction, compare store performance, and turn insights into action to improve service quality, consistency, and customer loyalty at scale.

Collect instant, in-the-moment responses at key retail touchpoints
Benchmark customer experience across stores and regions
Identify service gaps, operational issues, and improvement opportunities

Healthcare facilities using Feedal for patient feedback

For Healthcare

Smarter Forms for Every Healthcare Facility

Create forms to capture patient insights across clinics, hospitals, labs, and care centers. Use omnichannel forms and AI-driven analysis to uncover experience gaps, improve care quality, and enhance patient satisfaction at every touchpoint.

Collect feedback across appointments, treatment, and follow-up
Identify service gaps, wait-time issues, and communication breakdowns
Use AI insights to improve care delivery and patient experience

Financial services using Feedal for customer feedback

For Financial Services

Smarter Forms for Every BFSI Experience

Create forms to capture customer insights across branches, relationship managers, wealth desks, mobile apps, and digital journeys. Use omnichannel forms and AI-driven analysis to identify friction, improve service quality, and strengthen customer trust across banking, insurance, wealth management, and fintech experiences.

Collect feedback across in-branch, digital, and advisory touchpoints
Detect service issues, process delays, and trust-impacting friction
Use AI insights to improve experience consistency and customer confidence

Restaurants using Feedal for guest feedback

For Restaurants and Hotels

Smarter Forms for Restaurants

Feedal helps restaurants create forms to get real-time responses and understand guest satisfaction, improve service quality, and deliver consistent dining experiences across locations.

Collect in-the-moment responses via QR codes on tables, receipts, or menus
Get alerts when guest satisfaction drops or negative responses appear
Use AI insights to improve food quality, service speed, and staff performance

Powerful Features to Transform Customer Feedback into Insights

AI Feedback Analyzer

Utilize cutting-edge AI technology to provide instant insights, sentiment analysis, and actionable recommendations from customer feedback.
Explore AI Feedback Analyzer
Customizable Templates

Choose from over 10 pre-built templates including NPS, Customer Satisfaction Surveys, and Product Feedback forms for quick deployment.
Explore Customizable Templates
Real-Time Monitoring

Get live sentiment tracking and smart alerts to keep you informed about customer feedback and experience shifts as they happen.
Explore Real-Time Monitoring
Multi-Channel Integration

Seamlessly integrate with tools like Slack, Jira, and Teams to automate workflows and enhance productivity across your organization.
Explore Multi-Channel Integration
Smart Prioritization

AI-powered system highlights the most critical feedback, enabling businesses to focus on areas that require immediate attention.
Explore Smart Prioritization
Advanced Analytics

Analyze over 30 critical data points to deliver deeper insights into customer feedback, facilitating informed decision-making.
Explore Advanced Analytics
White-Labeled Forms

Create professional feedback forms with no 'Powered by Feedal' tag, maintaining your brand identity throughout the customer journey.
Explore White-Labeled Forms
Webhook Integration

Connect feedback responses directly to your workflows and applications, enabling seamless data synchronization and automation.
Explore Webhook Integration

Questions about Feedal’s features?

Learn more about how Feedal’s feedback collection, AI analysis, and reporting features work. If you don’t see your question here, feel free to reach out to our team.

Ask your question

What is Feedal and how does it work?

Feedal is an AI-powered form builder that helps you create forms for any purpose, collect responses, analyze data, and act on insights. Simply create a form, share it via link or embed it in your website or product, and use our AI analytics dashboard to discover trends, patterns, and opportunities.
Do I need technical skills to use Feedal?

Not at all. Feedal is designed to be simple and intuitive. You can create surveys, collect responses, and view detailed insights without writing a single line of code. For advanced users, we also offer integration and customization options.
What kind of forms can I create with Feedal?

You can create forms for any purpose—customer feedback forms, satisfaction surveys (NPS, CSAT), contact forms, inquiry forms, feature requests, bug reports, onboarding surveys, and more. Feedal is flexible enough to support both simple and complex form requirements.
How does Feedal use AI to analyze form responses?

Feedal uses AI to automatically categorize and summarize form responses, identify recurring themes, and highlight sentiment trends. This helps you quickly spot patterns, understand user needs, and prioritize actions—without manually reading through every response.
Can Feedal be integrated with other tools?

Yes! Feedal supports integrations with popular platforms like Slack, Zapier, Notion, and product management tools. You can automate workflows, route form responses to the right teams, or sync data across your stack. (Coming Soon)
Is my data safe with Feedal?

Absolutely. We take data privacy and security seriously. All data is encrypted in transit and at rest, and we follow best practices to ensure your form responses and user data remain protected and confidential.

What teams say about Feedal's feedback features

“We used to spend hours reading through customer feedback manually. Feedal's AI analysis cuts that down to minutes. The sentiment tracking helped us identify a product issue before it became a bigger problem.”

Sarah Chen Product Manager @ TechFlow Solutions

“We collect feedback from 5 different channels, and Feedal's dashboard brings it all together. The AI summaries save our team at least 10 hours a week. Game changer for our support operations.”

Priya Sharma Head of Customer Support @ CloudSync Inc

“We started with the free plan to test it out, and within a month we upgraded. The analytics dashboard showed us patterns we never noticed before. Our customer satisfaction score improved by 15%.”

Emily Watson Founder @ StartupHub

“We import our historical feedback data from CSV files, and Feedal's AI still finds insights we missed. The trend analysis over time has been invaluable for our quarterly planning meetings.”

Lisa Anderson VP of Product @ DataDrive

“Before Feedal, we had feedback scattered across emails, spreadsheets, and support tickets. Now everything's in one place with AI-powered insights. Our product roadmap is much more data-driven now.”

Amanda Foster Chief Product Officer @ InnovateTech

“We use Feedal for employee feedback too, not just customers. The templates made it easy to set up our quarterly engagement surveys. The AI helps us spot themes across departments quickly.”

Jennifer Lee HR Director @ TeamWorks