Feedal offers a transparent refund policy to ensure customer satisfaction. Refund requests are considered under specific conditions, and the process is clearly outlined to help users understand eligibility criteria.

In general, the tool's refund policy states that refunds will NOT be granted in common scenarios such as:

• A survey campaign ends prematurely, and the codes are no longer needed
• The results of a survey campaign do not meet expectations, leading to its termination
• The Feedal does not meet expectations

This policy is in place for the following reasons:

• The tool offers a 14-day free trial, allowing users to sign up and create up to forms for free
• Users have the flexibility to choose between monthly and annual plans based on their needs

A refund will be issued only in the following exceptional cases:

A. Case 1: Unintended Payment Due to Auto-Renewal

When a subscription is purchased with Feedal, auto-renewal is enabled by default to ensure the account and services remain active, preventing any disruption for end-users. However, the option to cancel auto-renewal is provided at the time of purchase, and it can also be disabled at any time through the subscription settings.

The auto-renewal can be disabled by following this path: Login to your Account > Subscription > Cancel auto-renewal > Enter Password.

In exceptional cases, if auto-renewal is not deactivated and a charge is made, a refund request can be submitted by notifying us within the specified timeframe. The timeline for requesting a refund depends on the subscription plan.

The refund will be processed within 24 hours, and the amount will be credited within 7-10 working days.

B. Case 2: Recurring Technical Issues with Feedal

In the unlikely event of technical issues with Feedal that impact our services, the technical team can be contacted at [email protected] and efforts will be made to resolve the issues as quickly as possible.

The Customer Relations Team offers 24/5 support (Mon-Fri) via live chat, email, phone, or scheduled video conferencing. If necessary, an escalation matrix can be provided for use if the support team does not respond promptly.

If the issue remains unresolved or multiple technical issues occur, a refund may be requested. Each request will require management approval and will be addressed on a case-by-case basis.

If you have any further questions or concerns related to Feedal's refund policy, feel free to reach out to our customer relations team at [email protected].