Feedal Refund Policy
This policy is effective as of 3rd Jan 2025
Feedal offers a transparent refund policy to ensure customer satisfaction. Refund requests are considered only under specific conditions outlined below.
Refunds will NOT be granted in common scenarios such as:
- Survey campaigns ending prematurely
- Survey results not meeting expectations
- The platform not meeting subjective expectations
This policy exists because:
- Feedal provides a 14-day free trial
- Flexible monthly and yearly subscription options
A refund may be issued only in exceptional cases:
A. Case 1: Unintended Auto-Renewal
Auto-renewal is enabled by default to prevent service disruption. It can be disabled anytime from account settings.
Account → Subscription → Cancel auto-renewal → Enter password
| Renewal Period | Refund Claim Window |
|---|---|
| 1 month | 7 days |
| 12 months | 14 days |
Approved refunds are processed within 24 hours and credited within 7–10 business days.
B. Case 2: Recurring Technical Issues
If Feedal experiences recurring technical issues, contact us at [email protected] .
Our support team operates 24/5 (Mon–Fri) via chat, email, phone, and video calls.
Refunds in such cases require management approval and are handled individually.