Introduction

This privacy notice outlines how GAPA Software Private Limited (the parent company of Feedal) handles personal data collected from individuals. GAPA Software is committed to safeguarding the personal data of its customers and their end-users. The company collects both Personally Identifiable Information and sensitive information (such as email address, billing, and payment details, browsing data). This information is used solely by the company or authorized third-party applications to serve customers and is never used for unauthorized commercial purposes.

1.Definitions

Terms not explicitly defined here shall have the meaning assigned to them in the Terms of Service.

1.1.Controller

A natural or legal person, public authority, agency, or other body that determines the purposes and means of processing personal data, either alone or jointly with others.

1.2.Personal Data

Information related to an individual, who can be identified directly or indirectly, particularly by reference to an identifier such as a name, ID number, location data, or other specific factors relating to their identity.

1.3.End-User

Any individual or entity that interacts with the Service(s) offered by the User.

1.4.Processor

A natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Controller.

1.5.Service(s)

The services defined in the Terms of Service.

1.6.Subscriber

The natural or legal person who has subscribed to the Service(s) by agreeing to the Terms or signing an agreement for the subscription and use of the Service(s).

1.7.Terms

The Terms of Service located Terms of Service.

1.8.Website(s)

Websites owned and operated by Feedal, including feedal.io.

2.Personal Data Processed and Sources of Data

Personal data is typically provided directly by you through the use of the Service. It may also be provided by the organization or company on whose behalf you are using the Service. For business representatives and marketing contacts, personal data may also be sourced from public records.

Analytics data is automatically collected as you interact with the Service. While we typically do not use such data to identify individuals, it may, in some cases, identify individuals when combined with other personal data. When this happens, analytics data is treated as personal data under applicable laws.

• • Name
• • Email Address
• • Phone Number
• • Organization Name and Work Title
• • User Account Details, Content, Activity, and Settings
• • Correspondence with Feedal (e.g., feedback, questions)
• • Financial or Payment Information

We may also collect the following analytics data

• • IP address
• • Browser type and version
• • Device type and model
• • Operating system
• • Time of visit
• • General location data
• • Browsing patterns within the Service

2.Cookies and Analytics Tools

We utilize various technologies, including cookies, to collect and store analytics data and other information from our Service.

Cookies are small text files that are sent and stored on your device, allowing us to recognize visitors and enhance the use of our Service. Cookies also help us improve our Service by providing aggregate data on visitor behavior. They do not harm your device or files. Cookies are used for content personalization and integrating social media accounts.

Data Subjects may choose to set their web browser to reject cookies or notify them when cookies are being sent. Below are links to adjust cookie settings on popular browsers

• • Safari
• • Chrome
• • Mozilla Firefox
• • Internet Explorer
• • Others

• Please note that certain Service features may not function properly if cookies are rejected.
• We also use Google Analytics to collect and report on visitor usage. For more information on Google Analytics, please visit their website.
• You can opt out of Google Analytics by using the Google Analytics opt-out browser add-on.

3. Purposes and Legitimate Grounds for Processing

We collect and process personal data for various legitimate business purposes, in accordance with applicable laws and regulations. The processing is based on different legal grounds depending on the context in which the data is collected.

3.1. Providing and Maintaining the Service

We process personal data to deliver and maintain our Service(s), including account management, customer support, and communication with users. This processing is based on the necessity of fulfilling a contract with the user.

3.2. Customer Support and Communication

We may process user data to respond to inquiries, provide assistance, and manage support requests. This is done in our legitimate interest to offer efficient service and improve customer satisfaction.

3.3. Service Improvements and Analytics

We analyze usage patterns and feedback to enhance the functionality and usability of our Service. This is in our legitimate interest to improve user experience and maintain a competitive product.

3.4. Marketing and Communication

With user consent, we may process personal data for marketing activities such as newsletters, product announcements, and promotional campaigns. Users have the right to withdraw their consent at any time.

3.5. Legal and Regulatory Compliance

We may process personal data to comply with legal obligations, enforce our terms and policies, or respond to lawful requests from authorities.

4. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share user data with trusted third parties under specific circumstances to provide and improve our services, comply with legal obligations, or protect our rights.

4.1. Service Providers

We may share personal data with third-party service providers who assist in operating our services, including hosting, payment processing, analytics, and customer support. These providers are obligated to protect the data and use it solely for the agreed-upon purposes.

4.2. Business Transfers

If our company is involved in a merger, acquisition, or asset sale, user data may be transferred as part of the transaction. We will notify users before any such transfer occurs.

4.3. Legal and Regulatory Requirements

We may disclose personal data if required by law or in response to valid legal requests, including court orders and government inquiries.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

5.1. Retention Periods

We determine retention periods based on the type of data and the purpose of processing. Some data may be retained for compliance with legal obligations or for resolving disputes.

5.2. Secure Deletion

When personal data is no longer required, we use industry-standard security measures to delete or anonymize it, ensuring it cannot be recovered or misused.

6. Information Security

We employ a range of security measures to protect personal data, including administrative, organizational, technical, and physical safeguards. These measures ensure the confidentiality, integrity, availability, and resilience of data. We regularly test our systems for vulnerabilities.

6.1. Security Breach Notification

In the event of a security breach that may impact your privacy, we will notify you and any affected parties promptly. Additionally, we will inform relevant authorities as required by data protection laws.

7. Changes to the Notice

We regularly review and may update this Privacy Notice. Any material changes will be communicated accordingly.